Privacy Policy

1. Information We Collect

Information You Provide to Us

When you use our website or request services, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Project Details: Kitchen measurements, cabinet preferences, project timeline, budget range
• Business Information: Company name, contractor license number (for builder accounts)
• Communication Records: Messages, emails, and phone call notes when you contact us
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)

Information Automatically Collected

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Location Data: General geographic location based on IP address

2. How We Use Your Information

We use your information to:

• Provide Services: Process quote requests, schedule consultations, deliver products
• Communication: Respond to inquiries, provide project updates, send important notifications
• Business Operations: Manage customer accounts, process payments, maintain records
• Improve Our Services: Analyze website usage, enhance user experience, develop new features
• Marketing: Send promotional emails (only with your consent), share relevant product information
• Legal Compliance: Meet regulatory requirements, resolve disputes, enforce agreements

3. Information Sharing and Disclosure

We Do NOT Sell Your Data

Vanta Cabinets does not sell, rent, or trade your personal information to third parties for marketing purposes.

When We May Share Information

We may share your information only in these limited circumstances:

• Service Providers: Trusted partners who help us operate our business (payment processors, delivery services, email platforms)
• Installation Partners: Licensed contractors who may install your cabinets (only with your explicit consent)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Safety and Security: To protect the safety of our customers, employees, or the public

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Limited employee access on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular security updates
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff trained on data protection and privacy best practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of our advertising (only with consent)

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restrict Processing: Limit how we use your information in certain circumstances

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

7. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to:

• External websites linked from our site
• Social media platforms
• Payment processors (they have their own privacy policies)
• Google Maps and other mapping services

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Typically, we retain customer information for 7 years after the last interaction, unless you request earlier deletion.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to non-discrimination for exercising your privacy rights

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date
• For significant changes, we will notify you by email or website notice
• Your continued use of our services constitutes acceptance of the updated policy